Shipping policy

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Order Processing

We aim to process and dispatch all orders within 1-3 business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, promotions, or seasonal sales, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the delivery option selected.

Estimated delivery times:

United Kingdom Standard Delivery: 3-5 business days
International Delivery: 10-18 business days

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including courier delays, customs processing, weather conditions, or peak shipping periods.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking updates to appear after receiving your dispatch notification.

International Shipping

We ship to selected international destinations. Customers are responsible for any import duties, taxes, customs fees, or additional charges imposed by their local authorities.

We are not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

We cannot be held responsible for orders shipped to an incorrect address supplied by the customer. If you notice an error, please contact us as soon as possible and we will do our best to amend your details before dispatch.

Lost, Delayed, or Damaged Parcels

If your parcel is lost, significantly delayed, or arrives damaged, please contact us within 30 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and arrange a suitable resolution where applicable.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately. If this occurs, you will receive separate tracking information for each shipment.